Privacy policy


Creature London Limited is a London based Advertising Agency whose business website can be found at www.creaturelondon.comfor its day-to-day trading business. Creature London and in conjunction with Crew Studio set up the website enable donations to be taken for the charity Hospitality Action (RegisteredCharity No.1101083 | Registered in England & Wales Company No.04914871incorporated under the laws of England and Wales. Registered address 62 BrittonStreet, London EC1M 5UY).


Data ProtectionOfficer

To contact Creature’s Data Protection Officer regarding our processing of your personal data, email

How We Notify You of Changes to this Policy

We keep this Policy under regular review and place updates on you keep using the Services after we notify you, you consent to the updated Privacy Policy. If not, you may cancel your account.

Your Rights

Creature London recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

If granted by applicable laws, you can also exercise a variety of rights regarding our use of your data:

·       You can ask us fora copy of the information we have about you

·       You can ask us to correct any incorrect data we have about you at any time

·       You can ask us to delete your data

·       you can ask us to restrict the processing of your data

What Data WeCollect

We don’t receive any personal data about you other than what you provide us

When you make a donation: To enable us to process donations, we will collect basic payment information as well as your name, home address and email address.

When you use the Services: We also collect information about your use of our Services, including your IP address, mobile device identifier, how much time you spend on the site, and what you do, like or view. We do this through the use of cookies. To read more about our use of cookies, please refer to our separate Cookies page

If You Don’t WantUs to Have Your Data

You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the Services you request. For example, we are unable to process your donation if you do not provide your payment information.

How Do We Use YourData?

Creature London andCrew use your personal data to provide the services you need in order to make a donation and for Hospitality Action to claim Gift Aid where appropriate. We also use your data to help us make Commit Your Commute better and to advertise to you.

Services Requested: We use your information to provide our Services to you:

Enhancing Our Ability to Raise to reach a wider audience and create awareness: 

We offer you a variety of ways to enable you to share our website and/or donations you have made, such as:

Advertising: Aside from sending marketing communications by email, we may target ads to our users and measure how they perform, both through our Services, such as on commit your commute, and through other channels like social networking sites and other websites.

Who we share your data with:

We may disclose your data to our affiliated organisations and subsidiaries, and to service providers who render services to us or you on our behalf. We also may disclose your information if required bylaw, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC when you claim Gift Aid. Our service providers include:

·       banks and payment providers - to authorise and complete payment transactions;

·       organisations within the payment card industry - to help prevent online fraud;

·       IT, information security and cloud services providers – to help us provide the Services and keep your data safe;

·       communication providers– to assist us with the processing and delivery of email and other communications;

Charities: We share with charities and not-for-profits who are registered with us details about donations made to them, including your personal data (such as your name, email address and postal address). For donors located in the UK or EU or donating to a charity in the UK or EU we'll only share your personal details with the beneficiary charity if you opt-in to receive communications from it.

How Do CharityPartners Use My Data?

As stated above we will share your personal data with the charities to which you donate unless you're in the UK/EU and choose not to share data with those charities or receive email appeals from them.We'll also share details of Fundraising Page creators with charities on whose behalf you fundraise. When we pass your information to charities, they also become a controller with respect to such personal data. This means that they’re responsible for their own compliance with data protection laws when they use your personal data, and all such use is subject to the charity’s own privacy notice.Creature London is not responsible for charities’ use of your personal data or the charities’ compliance with applicable laws.

If you want to change your preferences for a charity to use your data (to contact you or otherwise), please contact the charity directly.

How Long Do We KeepYour Data?

We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required bylaw. 

Children’s Data

We do not direct the Services to users under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at 



On What Legal Bases Do We ProcessYour Data?

We process your personal data on a variety of legal bases depending on the use. For example, we will only process your personal data to send you direct marketing if we have your consent.